We, Monticello Solutions LLC ("Monticello," "Company," or "we"), value your privacy and are committed to safeguarding your personal information and being transparent about the data we collect and how we use it.
Our Privacy Policy applies to all interactions you may have with Monticello Solutions LLC and is intended to help you understand our practices concerning the collection, use, and disclosure of information. We retain the right to amend or update this Privacy Policy at any time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will take effect immediately as soon as it is accessible.
Please note: It is vital to read and understand our Privacy Policy. By engaging in any form of communication with Monticello Solutions LLC, you acknowledge you have read and understood this Privacy Policy. Should you disagree with our policy, we kindly ask you not to interact with any aspect of our business.
We obtain your consent to send SMS text messages through opt-in checkboxes on our website forms. By voluntarily checking the SMS consent box and submitting your phone number, you are providing your express written consent to receive text messages from Monticello Solutions LLC. Consent is not a condition of purchase or service, and you may choose not to opt-in to SMS communications.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can cancel the SMS service at any time. Just text "STOP" to 1-866-612-3006. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or 1-866-612-3006.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: monticellosolutions.com/legal/privacy-policy
No matter where you live, where you reside, where your citizenship lies, or where your data originates from, your interactions with Monticello are governed by this Privacy Policy and you agree to the data practices described in this policy.
Information collection and processing occur through various interactions, including but not limited to:
All these interactions are referred to as "Engagements" within this policy, irrespective of the depth or nature of your association with us.
Our Engagements may collect and process your information, including Personal Data, depending on how you interact with us. This information includes:
Sensitive Data Caution: When using our Engagements, avoid sharing any sensitive data (like genetic data, biometric data, or health data). You acknowledge that we bear no liability whatsoever for such data you provided to us.
As long as we process your information, including your Personal Data, we will continue to do so for the following purposes:
To provide, maintain, operate, and improve the Services, our website, and related technologies, including facilitating effective service delivery, continuously improving our services, researching and developing new AI solutions, and providing client support services.
To ensure and improve security of the Engagements, preventing fraud and abuse, monitoring performance, retaining data for backup and disaster recovery, and detecting fraudulent, illegal, and malicious activities.
Meeting legal obligations, including law enforcement inquiries, investigations, subpoenas, or similar legal processes, and safeguarding our rights and interests and yours.
Tailoring our Engagements experience for you, improving our operations, recognizing you and remembering your information when you return, and maintaining communication based on your activity and feedback.
Keeping you informed about offers, tailored marketing campaigns, important service-related notices and updates via email, push notification, social media, and other communications.
The Client is solely responsible for the processing of Personal Data in accordance with relevant data privacy law, including obtaining necessary consents or having other valid legal basis for processing. The Client must obtain all necessary permissions when collecting, storing, processing, and transferring Personal Data via Monticello.
Individuals have the right to manage their Personal Data. Reach out to [email protected] for any data access, modification, copy, or deletion requests. If we can't remove certain data, we will inform you of the reasons.
Upon written request, Monticello Solutions LLC will delete your Personal Data using a standard method in accordance with our data retention policy. The standard response time is 30 days, which may be extended in complex cases.
You may opt out of receiving communications by adjusting your device settings anytime or by contacting us at [email protected].
Monticello respects your privacy and is committed to safeguarding the data you entrust to us. We neither share, sell, rent, trade, nor otherwise transfer your Personal Data to unrelated third parties, except as necessary to provide and support the Services, comply with the law, or with your instructions.
We may disclose your Personal Data to authorized, trusted service providers to carry out specific business activities (e.g., hosting, payment processing, security, support services, cloud computing, marketing). We share only what is necessary and bind them by confidentiality obligations.
Monticello Solutions LLC may be required to disclose Personal Data in response to lawful requests from public authorities, including for national security or law enforcement purposes, when complying with legal processes, or to prevent harm and investigate potential fraud.
You give Monticello Solutions LLC worldwide, royalty-free, non-exclusive consent to use your company name, logos, and other information to identify you as a Client and for marketing and promotional purposes.
We do not knowingly collect Personal Data from anyone under the age of 16. If you notice we collect and process Personal Data of anyone under 16 unintentionally, please contact us at [email protected].
By using our Engagements, you acknowledge and agree to our use of cookies and similar tracking methods. These technologies help us ensure essential functionality, remember your preferences, improve your experience, and tailor content to your interests.
You can manage cookie settings through your browser preferences. Note that if you limit the use of cookies, some features might not work as intended.
Monticello Solutions LLC uses appropriate technical and organizational measures to protect the Personal Data we collect against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. While we implement safeguards designed to protect your information, we cannot guarantee that information during transmission through the Internet is absolutely safe from intrusion by others. Where required under law, we will notify you of any data security incident that may affect you.
We retain your data only as long as necessary to achieve the purposes for which it was collected, unless a longer retention period is required or permitted by law. When we retain information for improvement purposes, we eliminate information that directly identifies you.
Monticello operates globally, which means your data may be processed in the United States and other jurisdictions outside of your country. We take careful steps to legally transfer data across borders and ensure that your data receives suitable protection regardless of geography.
Monticello complies with the General Data Protection Regulation (GDPR). We are committed to safeguarding your privacy while adhering to data protection regulations.
We recognize the rights granted by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Under these laws, you may:
To exercise these rights, please email [email protected].
If you have any questions or complaints about how we have processed your Personal Data, please contact us at:
Monticello Solutions LLC
Email: [email protected]
Phone: 1-866-612-3006
Note: This Privacy Policy is subject to change. We encourage you to review it periodically for any updates. Your continued use of our Services after any modifications indicates your acceptance of the updated policy.