Welcome to Monticello Solutions LLC ("Monticello," "Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, services, products, and AI-powered business solutions (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Services.
Privacy Policy: For information about how we collect, use, and protect your personal data, please review our Privacy Policy.
Important: Please read these Terms carefully before using our Services. Your continued use of our Services constitutes acceptance of these Terms and any future modifications.
By providing your phone number and consenting to receive text messages from Monticello Solutions LLC, you agree to receive the following types of messages:
Message frequency varies depending on your interactions with our Services and the nature of your business relationship with us.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can cancel the SMS service at any time. Just text "STOP" to any message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or 1-866-612-3006.
Message and data rates may apply for any messages sent to you from us and to us from you. The number of messages you receive will vary depending on your interactions with our Services. If you have any questions about your text plan or data plan, please contact your wireless provider.
Carriers are not liable for delayed or undelivered messages. Monticello Solutions LLC and mobile carriers are not responsible for any delays in the receipt of SMS messages, as delivery is subject to effective transmission from your network operator. SMS message services are provided on an "as is" basis, and we make no warranty, express or implied, regarding the reliability, accuracy, or timeliness of message delivery.
You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
To access certain features of our Services, you may be required to create an account. You agree to:
We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to violation of these Terms.
Standard implementation of AI automation systems and workflows typically requires thirty to sixty (30-60) days from the date services commence. Actual timelines may vary depending on project complexity, scope, and client responsiveness.
Successful implementation of our Services requires active client participation and timely cooperation. Clients are required to:
If a client fails to provide necessary information, access, or cooperation within ten (10) business days of our request, Monticello Solutions LLC reserves the right to:
Monticello Solutions LLC shall not be held liable for delays or failures in service delivery caused by client non-cooperation, late responses, or failure to provide required access or information.
Our Services commonly integrate with third-party platforms including but not limited to:
Clients are responsible for maintaining active subscriptions and accounts with all third-party platforms required for system functionality. Monticello Solutions LLC is not responsible for changes, outages, or issues with third-party platforms beyond our control.
Monticello Solutions offers various service packages, which may include:
Specific pricing and package details will be outlined in your service agreement. All fees are subject to change, and we reserve the right to modify our pricing structure with reasonable notice to existing clients.
The one-time implementation fee is due prior to commencement of services. Monthly retainer fees are billed in advance on a recurring basis.
All one-time fees, including implementation fees and website/chatbot packages, are non-refundable once services have commenced or deliverables have been provided. Monthly retainer fees are non-refundable for the current billing period but can be canceled for future periods as described in the Cancellation section below.
If payment is not received within five (5) days of the due date, we reserve the right to suspend or terminate your access to the Services until payment is received. Late payments may be subject to additional fees as outlined in your service agreement.
Clients may cancel their monthly retainer at any time without penalty. Upon cancellation:
If a client cancels services during the implementation phase (before the 30-60 day implementation period is complete), the one-time implementation fee remains non-refundable. No monthly retainer will be charged as the implementation was not completed.
Our Services include the design, development, and implementation of custom AI-powered automation workflows and systems tailored to each client's specific business needs. The exact scope of work will be defined in your service agreement and may include:
Clients who maintain an active monthly retainer receive ongoing support, including:
Services or work beyond the originally agreed-upon scope may be subject to additional fees. Change requests, scope expansions, or additional workflow development will be quoted separately and require client approval before commencement.
Our Website and Chatbot Package includes custom website design and development, AI-powered chatbot implementation, and website hosting setup. Clients who purchase this package may upgrade to our full automation system and monthly retainer services. The $1,000 website/chatbot fee is separate from and not credited toward the full system implementation fee.
Upon completion of implementation and full payment of all fees, clients own the AI automation systems, workflows, and custom solutions developed specifically for them. This includes custom workflow configurations, automation sequences, integration setups, and website and chatbot implementations (if applicable).
While clients maintain an active monthly retainer, clients retain ownership of all completed systems and workflows. Monticello Solutions LLC maintains access to systems for purposes of support, maintenance, and optimization, and actively monitors, maintains, and improves client systems as part of retainer services.
Upon cancellation of the monthly retainer:
Monticello Solutions LLC retains all rights to our proprietary methodologies, frameworks, templates, and general business processes. While clients own their specific implementations, we reserve the right to reuse general concepts, methods, and approaches for other clients.
You retain all rights to any content, data, or materials you provide to us ("Client Content"). By providing Client Content, you grant us a limited, non-exclusive license to use such content solely for the purpose of providing our Services to you. This license terminates upon completion or cancellation of services.
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:
We strive to provide reliable and continuous access to our Services. However, we do not guarantee that our Services will be available at all times or that they will be uninterrupted, secure, or error-free. System availability may be affected by third-party platform outages or maintenance, internet service disruptions, scheduled maintenance windows, or force majeure events.
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, and will make reasonable efforts to notify clients of significant changes that may impact their systems.
We may update these Terms from time to time. Your continued use of the Services after any changes constitutes acceptance of the new Terms.
Monticello Solutions LLC warrants that we will provide Services in a professional and workmanlike manner consistent with industry standards. We will use commercially reasonable efforts to deliver functional AI automation systems that operate as designed.
MONTICELLO SOLUTIONS LLC DOES NOT GUARANTEE SPECIFIC BUSINESS RESULTS, OUTCOMES, OR PERFORMANCE METRICS. While we design systems to improve operational efficiency and business performance, actual results will vary based on numerous factors including client business practices, market conditions, quality of data provided, third-party platform performance, and user adoption.
For clients with an active monthly retainer, Monticello Solutions LLC is obligated to fix bugs, errors, or malfunctions in systems we developed (provided the issue is within our reasonable control), address issues caused by updates to integrated platforms (when feasible), and maintain system functionality as originally designed.
Monticello Solutions LLC is NOT obligated to fix or resolve issues that are:
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MONTICELLO SOLUTIONS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless Monticello Solutions and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, your violation of any rights of another party, or your Client Content.
These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict of law provisions.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall take place in St. Louis, Missouri.
You agree that any arbitration or proceeding shall be limited to the dispute between you and Monticello Solutions individually. You waive any right to participate in a class action lawsuit or class-wide arbitration.
Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Monticello Solutions. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services. You acknowledge and agree that Monticello Solutions shall not be responsible or liable for any damage or loss caused by your use of any such third-party content, goods, or services.
You may terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use the Services will immediately cease.
We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.
Upon termination, all licenses granted to you will immediately terminate and you must cease all use of the Services. Sections of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Monticello Solutions LLC regarding the Services. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.
If you have any questions, concerns, or disputes regarding these Terms, please contact us at:
Monticello Solutions LLC
Email: [email protected]
Phone: 1-866-612-3006
Acknowledgment: By using our Services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. If you do not agree to these Terms, you must not use our Services.